Returns & Exchanges
At Zulay Kitchen, we stand behind the quality of our kitchenware with a 100% Satisfaction Guarantee. If you are not completely happy with your purchase, you can return your items within 30 days of delivery for a full refund or exchange.
Initiate Your Return
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Prepare Your Package
Securely pack the unused items in their original packaging, ensuring all components and manuals are included to qualify for a full refund.
Attach Shipping Label
Download and print the prepaid shipping label provided through our portal and affix it clearly to the outside of your return parcel.
Receive Your Refund
Once our warehouse receives and inspects your return, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing